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An Outsider's Perspective
Filed Under (Website Monitoring) by admin on 31-03-2010
monitoring.com/blog/2010/05/04/twitter-facts-and-figures-history-statistics/”>twitter.com/robwalling”>Rob Walling from http://www.softwarebyrob.com/ had recently posted a request for businesses to submit their site for a quick review, I submitted howsthe.com in a heart beat. I have to thank Rob again for taking the time to record the review. The video will be video embedded after the break. I want to take this time and talk about how important an outside perspective is.
I want to first go over a couple of the suggestions Rob had pointed out in the video which were just so obvious in hindsight. I will start with the quick check tool, its a great way for people to see how the service works, and it is used by many users everyday. Which is awesome, but once the user see the result of the website check there is no actionable item to help the user flow through to the sign up page. Rob has suggested that I add a workflow from the result page to the sign up section, this is just brilliant and yet so obvious. It just goes to show how important it is to get feedback from people that are not working on the product everyday.
The second was the order of the main navigation and duplication of functinaly on the top right of the homepage. The order is up for argument but the duplication is just an oversight, there is no reason to have a login button and a my account navigation item. Things so simple can be a deciding factor between a good product and a great one. Just to nail the point home never try to hide what your doing, get as much feedback as you can this feedback is priceless. It will also help you move your product from a okay to a great product. Elemating the confusing aspects of your product will get you much closer to the goal of building a great product.
Feedback is priceless but you have to be careful on how you handle feedback, some feedback might be about a very specific aspect of your product. In this case you need to take the entire picture in to prospective and see how this will impact your goal of building a great product. You also have to be careful not to react to all feedback instantly, but rather really think about the problem and do a great job solving the problem or decide that this is not really a problem.
Watch the video let me know what you think, post your thoughts in the comments. Or if you have other suggestion leave them there too.
Thanks for reading.
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