ManageEngine Adds Service Catalog, Enhanced Asset Management, to ITIL-Ready ServiceDesk Plus

Filed Under (Website Monitoring) by admin on 30-11-2010

Released: November 30, 2010
ManageEngine, makers of a globally renowned suite of cost effective network, systems, applications and security management software solutions, today announced ServiceDesk Plus Version 8.0,
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Mobile OS usage splits the world (chart)

Filed Under (Website Monitoring) by admin on 30-11-2010

<img alt="Worldwide mobile OS usage" src="http://www.website-monitoring.eu/wp-content/plugins/wp-o-matic/cache/8f3f0_5221003040_de5347d0b8_o.jpg” title=”Worldwide mobile OS usage” class=”alignnone” width=”580″ height=”224″ />

Where do you think Apple’s iPhone is the most popular? Where does Nokia’s Symbian phones dominate? How is it going for Android in different parts of the world? What about Blackberry?

We’re going to answer all of those questions and more in this article, which will closely examine mobile OS usage across the world.

To put together this report, we have used mobile web usage statistics from StatCounter. The numbers are from the month of October 2010 and will therefore give you an up-to-date picture of the situation.

Worldwide mobile OS usage at a glance

Since these statistics are based on mobile web usage, the numbers won’t necessarily match the exact market share based on physical handsets, but rather the handsets that people use to access the Web.

<img alt="Mobile OS market share based on web usage" src="http://www.website-monitoring.eu/wp-content/plugins/wp-o-matic/cache/ff151_5220842962_55cf244b08_o.png” title=”Mobile OS market share based on web usage” class=”alignnone” width=”580″ height=”650″ />

Note, the iOS numbers in this article include the iPhone and iPod Touch, but NOT the iPad.

There are a couple of things to note here:

  • When looking at mobile web usage, the different parts of the world are led by either iOS or Symbian. Apple’s iOS leads mobile web usage in North America, Europe and Oceania, while Nokia’s Symbian leads in Africa, Asia and South America.
  • Worldwide, Symbian leads the pack. This is not surprising considering Nokia is the world’s largest maker of mobile phones. After Symbian comes iOS, Blackberry, Android, Sony Ericsson and Samsung, in that order.
  • Symbian’s weakest position by far is in North America.
  • Blackberry’s strongest region is North America, but it is still behind iOS there.
  • Android might be growing fast, but it’s still far from dominating any part of the world.

You may also wonder about Palm’s webOS (now owned by HP), but it hardly made a dent in the overall web usage so we didn’t include it. Perhaps the situation will change in the future, but for now it remains very much a niche mobile OS.

WinCE is pretty much universally dead. Windows Mobile reaches a couple of percent in a few countries, but that’s about it. We’ll see what happens with Microsoft’s Windows Phone 7.

Top countries per mobile OS

Now that we have established how mobile usage differs across the world, let us have a closer look at exactly where each mobile OS has the strongest presence.

The mobile OS market share (based on mobile web usage) is shown next to each country in the lists below.

Top countries for iOS

Apple’s iOS is the leading mobile OS in 30 countries. We found 21 countries where more than half the mobile web traffic came from iPhone or iPod Touch. As we already mentioned, the mobile OS stats in this survey does not include the iPad.

  1. Canada, 83.7%
  2. Cuba, 77.2%
  3. Switzerland, 76.7%
  4. Australia, 72.5%
  5. Ireland, 69.7%
  6. New Zealand, 69.0%
  7. France, 67.4%
  8. Singapore, 64.6%
  9. Denmark, 64.3%
  10. Sweden, 61.6%

Barely outside this list are Japan (61.4%) and Belgium (61.2%). For those interested, and since it’s Apple’s home country, the United States came in at 35.2%.

Top countries for Android

We found only one country where Android accounts for more than 50% of the mobile web traffic, which is also the only country where Android is the leading mobile OS.

  1. South Korea, 78.3%
  2. Austria, 27.3%
  3. Taiwan, 26.5%
  4. Denmark, 25.3%
  5. Slovenia, 24.0%
  6. United States, 23.3%
  7. Netherlands, 21.7%
  8. Sweden, 21.3%
  9. Estonia, 16.8%
  10. Norway, 16.0%

Note that South Korea is the home country of Samsung, and their Android phones have clearly been very successful there. This means that the Samsung stats we show later are not entirely fair to Samsung, since some of it has clearly been swallowed up by the Android stats.

Top countries for Blackberry

Blackberry is the leading mobile OS in four countries, and tied with iOS in a fifth (the United Kingdom). Only one country had more than half of its mobile web traffic coming from Blackberry (see below).

  1. Dominican Republic, 57.1%
  2. Guatemala, 45.4%
  3. United Kingdom, 40.4%
  4. Colombia, 38.9%
  5. El Salvador, 37.54%
  6. United States, 32.0%
  7. Indonesia, 31.7%
  8. Saudi Arabia, 30.6%
  9. Panama, 29.2%
  10. Jamaica, 18.8%

Interesting enough, considering RIM is a Canadian company, it isn’t all that strong in its native Canada, where it accounts for a mere 3.6% of the country’s mobile web traffic.

Top countries for Symbian

Symbian is the leading mobile OS in more than 100 countries. We found more than 75 countries where it accounts for half or more of the mobile web traffic.

  1. Chad, 94.0%
  2. Libya, 93.9%
  3. Sudan, 92.9%
  4. Iraq, 90.1%
  5. Oman, 88.3%
  6. Jordan, 87.1%
  7. Egypt, 86.6%
  8. Somalia, 85.2%
  9. Mozambique, 84.4%
  10. Paraguay, 83.9%

This is of course very much in line with our findings last week regarding the amount of mobile web usage across the world. Nokia’s more affordable Symbian-based phones tend to be the most widely used phones in developing nations.

An interesting side note is that Nokia has almost no foothold in the US market. Symbian makes up a mere 1.36% of mobile web usage in the United States.

Top countries for Sony Ericsson

We found only one country where Sony Ericsson was the leader, Bolivia.

  1. Bolivia, 42.3%
  2. Malaysia, 35.3%
  3. Honduras, 30.9%
  4. Uruguay, 30.6%
  5. Costa Rica, 26.7%
  6. Cambodia, 26.6%
  7. Sri Lanka, 26.2%
  8. Sierra Leone, 26.0%
  9. Belarus, 23.8%
  10. Poland, 22.6%

Interesting enough, Sweden is supposed to be kind of a home market for Sony Ericsson (it’s the birthplace for the Ericsson part of Sony Ericsson), but it only makes up 7.6% of the country’s mobile web usage. Instead, Sweden’s mobile web usage is dominated by iOS and Android. Admittedly, some Sony Ericsson phones will be using Android (they’ve recently started selling Android phones), but still…

Top countries for Samsung

It should be noted that this list would probably be topped by South Korea if we judged solely by the Samsung brand. However, as we pointed out earlier, Samsung has largely been using Android lately.

  1. Namibia, 20.3%
  2. Gabon, 17.9%
  3. Guinea, 17.4%
  4. Swaziland, 12.7%
  5. Cameroon, 12.2%
  6. Congo, 11.4%
  7. South Africa, 11.3%
  8. Burundi, 10.5%
  9. Botswana, 10.5%
  10. Zambia, 10.1%

And since it’s so huge, we’ll mention that India comes in at number 11 with 9.5%.

A few additional observations

Here is a selection of things we thought were interesting about the mobile OS country statistics:

  • The United States is present in two of the top lists, the top 10 for Blackberry and for Android, but it’s not even close to breaching the top 10 for iOS.
  • Canada, in spite of being RIM’s home market, isn’t on the top 10 countries for Blackberry. Instead, it’s the number one country for iOS.
  • The iOS and Android top lists have two countries in common, both Scandinavian: Denmark and Sweden.
  • Android is incredibly popular in South Korea. We presume this is thanks to Samsung, which is Korean and has released several Android-based phones.
  • Blackberry actually has a stronger presence in the United Kingdom than it does in the United States.

On a side note, we were happy to see Sweden make two of these lists. As you may know, we here at Pingdom are Swedes.

Final words

It’s worth mentioning once again that this is market share based on web traffic, not number of units. That said, it still gives us some very interesting mobile market data that would be close to impossible to come over any other way.

When examining these numbers and especially the chart, you could be forgiven for thinking that Apple and Nokia have split the mobile world between them. That would of course be a bit simplistic, but it can’t be denied that Symbian phones completely dominate large parts of the world, while the iPhone and iPod Touch together seem to have carved out a very strong place alongside the giant that is Nokia.

Data source: StatCounter Global Stats.

A note on the country top lists: We didn’t include the very smallest countries (there are countries with populations counted in the thousands instead of millions) when we made the country top lists per mobile OS. We did this partly because they realistically represent such a tiny share of the market, and partly because it’s easy to get anomalous results since StatCounter’s sample base will be very small for those countries. The worldwide and regional numbers, however, include all countries.

<img src="http://www.website-monitoring.eu/wp-content/plugins/wp-o-matic/cache/ff151_Gn9slsF6IEU” height=”1″ width=”1″ />
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iPhone Facts and Figures (history & specs)

Filed Under (Website Monitoring) by admin on 30-11-2010

Apple iPhone history, models and interesting numbers.

<a href="http://www.flickr.com/photos/website-monitoring/5221088838/” target=”_blank” rel=”nofollow”><img class="aligncenter size-full wp-image-99" title="iPhone Facts and Figures (PNG) by Website monitoring, on Flickr” src=”http://www.website-monitoring.eu/wp-content/plugins/wp-o-matic/cache/09f8d_5221088838_3aa036d553_o.png” alt=”iPhone Facts and Figures (PNG) by Website monitoring, on Flickr” width=”580″ height=”4500″ />

JPG version here

If you like this infographic, you might also like:

  • <a title="Kindle Facts & Figures" href="http://www.website-monitoring.com/blog/2010/11/14/kindle-facts-and-figures-history-specs/”>Kindle Facts & Figures
  • <a title="youtube Facts & Figures” href=”http://www.website-monitoring.com/blog/2010/05/17/youtube-facts-and-figures-history-statistics/”>youtube Facts & Figures
  • <a title="<a href="http://www.website-monitoring.com/blog/2010/05/04/twitter-facts-and-figures-history-statistics/”>twitter Facts & Figures” href=”http://www.website-monitoring.com/blog/2010/05/04/<a href="http://www.website-monitoring.com/blog/2010/05/04/twitter-facts-and-figures-history-statistics/”>twitter-facts-and-figures-history-statistics/”><a href="http://www.website-monitoring.com/blog/2010/05/04/twitter-facts-and-figures-history-statistics/”>twitter Facts & Figures
  • <a title="<a href="http://www.website-monitoring.com/blog/2010/03/17/facebook-facts-and-figures-history-statistics/”>facebook Facts & Figures” href=”http://www.website-monitoring.com/blog/2010/03/17/<a href="http://www.website-monitoring.com/blog/2010/03/17/facebook-facts-and-figures-history-statistics/”>facebook-facts-and-figures-history-statistics/”><a href="http://www.website-monitoring.com/blog/2010/03/17/facebook-facts-and-figures-history-statistics/”>facebook Facts & Figures

<a href="http://www.website-monitoring.com/blog/2010/11/30/iphone-facts-and-figures-history-specs/” rel=”nofollow”>Go to Source

5 Ways to Ensure a Memorable Shopping Experience this Holiday Season

Filed Under (Website Monitoring) by admin on 30-11-2010

The months of November and December are probably the most important
times of the year for online retailers. The online sales peaks during
the holiday season, and so does the website traffic. Quite often we hear
reports of online stores going offline or slowing down as they are
unable to handle the increase in traffic. In the short term, this leads
to lost sales. In the longer run, this can lead to serious
repercussions.

In order to ensure a fast and reliable online
shopping experience to your customers, here are some quick tips to
ensure your shopping cart does not ‘grind to a halt’ under peak traffic
conditions and keep those online orders flowing:

  • Improve Scalability:
    Ensure your web servers can handle the peak load. Provision additional servers or virtualize, if necessary.
  • Improve Application Performance:
    Use optimization best practices such as caching, data compression,
    load balancing, image optimization, limiting database queries, etc.
  • Offer a Secure Shopping Experience:
    Implement the necessary security best practices. Handle your customer’s personal data with utmost care.
  • Ensure High Uptime of your Service:
    Monitor the uptime and performance of your online shopping cart with Site24x7′s <a href="http://site24x7.com/web-application-monitoring.html” target=”_blank”>web application monitor. Detect transaction errors and fix them before users are affected.
  • Value your Customer’s Time:
    Make sure customers can quickly find what they need. Use our web application monitor to find out slow transactions and take steps to speed them up.

Got any other tips? Do share your thoughts and impressions in our comments section.
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WatchMouse Measures Performance of 100 Leading Retail Websites

Filed Under (Website Monitoring) by admin on 29-11-2010

<img src="http://www.website-monitoring.eu/wp-content/plugins/wp-o-matic/cache/158b9_imagebutton.gif?url=http%3A%2F%2Fwww.watchmouse.com%2Fen%2Fpress%2FWatchMouse-Measures-Performance-of-100-Leading-Retail-Websites.html” height=”61″ width=”51″ />

Testing Reveals Majority of Websites Perform Well on Thanksgiving and Black Friday

SAN FRANCISCO – November 27, 2010 – WatchMouse, a global industry leader in website and application performance monitoring, tested 100 leading retail websites for availability and performance during the month leading up to and including Thanksgiving Day, November 25 and Black Friday, November 26. The websites tested included Amazon.com, Apple.com, BestBuy.com, Borders.com, Nordstorm.com, Overstock.com, Shopping.com, Walmart.com, and Zappos.com.

[...]
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Thanksgiving for AWS

Filed Under (Website Monitoring) by admin on 26-11-2010

On my list of things to be thankful for this holiday season is Amazon’s AWS cloud computing platform. While more and more companies adopt private clouds, especially larger enterprises, AWS has helped countless small businesses migrate to the Cloud, save, be more efficient and, ultimately, grow! I saw an article in Slate that sang the [...]
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Cloud Status App for iPhone Now Free

Filed Under (Website Monitoring) by admin on 26-11-2010

<img src="http://www.website-monitoring.eu/wp-content/plugins/wp-o-matic/cache/48db8_imagebutton.gif?url=http%3A%2F%2Fwww.watchmouse.com%2Fen%2Fpress%2FCloud-Status-App-for-iPhone-Now-Free.html” height=”61″ width=”51″ />

WatchMouse Acquires Cloud Status iPhone App to Monitor Popular Cloud Service Providers

AMSTERDAM, THE NETHERLANDS – November 23, 2010 – WatchMouse, a global industry leader in self-service website and application performance monitoring, today announced the acquisition of the utility app, Cloud Status for iPhone created by Alasdair Allan, noted author, software programmer and expert iOS developer. WatchMouse also announced that it has made the app free to download in the Apple App Store, in conjunction with an updated version 4.4 release of the application including support for iOS4.

[...]
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Awesome visualizations of internet and web tech

Filed Under (Website Monitoring) by admin on 25-11-2010

<img alt="Visualization" src="http://www.website-monitoring.eu/wp-content/plugins/wp-o-matic/cache/350ad_5207145996_054833674e_o.png” title=”Visualization” class=”right” width=”150″ height=”163″ />Text and numbers are all good and well, but sometimes it’s nice to just be presented with a nice visual.

This post is full of videos of just that, interesting visualizations of data. Being the geeks we are, they’re of course all related to the Web and the Internet.

Enjoy!

The work done by a web server

Someone put this great video together using the website access log visualizer <a href="http://code.google.com/p/logstalgia/”>Logstalgia. You can see visitors to the left and the server to the right.

More website traffic

Once again, a high-traffic website access log visualization, this time using another tool, <a href="http://code.google.com/p/gource/”>Gource (which we’ll show more from later).

Website traffic… bubbles?

Interesting website access log visualization using glTail. Each circle is an HTTP request, and the size of the circle shows the size of the request.

24 hours of traffic to the New York Times website

A pretty cool visualization, mapping the location of the site’s visitors as the hours change.

Web traffic meets genetics

Here’s another interesting visualization, creating an “organism” based on the access pattern to a website. Doubly geeky, then…

11 seconds of <a href="http://www.website-monitoring.com/blog/2010/05/04/twitter-facts-and-figures-history-statistics/”>twitter

A brief look at <a href="http://www.website-monitoring.com/blog/2010/05/04/twitter-facts-and-figures-history-statistics/”>twitter’s firehose anno 2009.

Tag clouds on <a href="http://www.website-monitoring.com/blog/2010/05/04/twitter-facts-and-figures-history-statistics/”>twitter

One more <a href="http://www.website-monitoring.com/blog/2010/05/04/twitter-facts-and-figures-history-statistics/”>twitter visualization, this time showing tag clouds bubbling up in realtime.

Location, location, location!

Location streams from Foursquare, Gowalla, <a href="http://www.website-monitoring.com/blog/2010/05/04/twitter-facts-and-figures-history-statistics/”>twitter, etc, during SXSW in Austin, Texas this year. Created using Processing and OpenStreetMap.

The global activity on <a href="http://www.website-monitoring.com/blog/2010/03/17/facebook-facts-and-figures-history-statistics/”>facebook

While we’re on the subject of social networks, why not have look at the activity on <a href="http://www.website-monitoring.com/blog/2010/03/17/facebook-facts-and-figures-history-statistics/”>facebook? This is a pretty interesting visualization, showing different kinds of <a href="http://www.website-monitoring.com/blog/2010/03/17/facebook-facts-and-figures-history-statistics/”>facebook activities mapped onto a model of the planet.

The development history of Apache

Apache is the most widely-used web server on the Internet. This is a visualization of its development history using a tool called Code Swarm.

The development history of Linux

Another fundamental part of the Web today is Linux, highly popular in web servers. Here’s the code swarm showing it’s development from the start (1991) until 2008. Note the vast difference in activity over time. At the start, there’s just Linus Torvalds, but just look at the activity during the later part of the video.

Linux, the last 5 years

Because it’s just plain pretty, we couldn’t help but include one more visualization of the Linux kernel development, this time using Gource.

The development history of various open source projects

We’ve already mentioned Gource (which is, as we’re sure you’ve figured out, a software version control visualization tool). Here’s another cool video showing projects like Drupal, Ruby on Rails, PostgreSQL, etc.

DNS… stuff…

Not entirely sure what’s being shown here other than that it’s DNS-related. Again, using glTail.

A network with 300 peers

Another visualization tool strutting its stuff, this time SkyRails, showing activity in a network with 300 nodes.

How the Internet has grown

As a relaxing ending to this little collection, we thought it would be nice with a visualization of what’s making most of this possible: the Internet. This is a slideshow, but it’s worth looking through.

We hope you enjoyed these videos. And for those of you in the United States, happy Thanksgiving!

<img src="http://www.website-monitoring.eu/wp-content/plugins/wp-o-matic/cache/350ad_UVixZc7irJ0″ height=”1″ width=”1″ />
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Charitable Giving this Holiday Season from the Analytics Community

Filed Under (Website Monitoring) by admin on 24-11-2010

In preparation for the holiday season, we’ve been thinking about those among us who are in need – our friends, family, and even total strangers. ObservePoint and all who work here are committed to giving back to our community, and in helping those who are less fortunate.

John Pestana (formerly of Omniture) and Rob Seolas founded ObservePoint with a strong desire to create a culture of charity, and each team member that has been brought on since that time shares this commitment. Each of us has our own charitable organizations that we regularly donate our time and talents to in our off-work time. Find out more.

ObservePoint is Giving Back

This holiday season, we’d like to expand our reach. Knowing that the many in the web analytics community are involved in various altruistic causes, we’d like to offer a complementary SiteAudit account to be used for the benefit of any charitable, non-profit organization.

Site Audit is designed to help organizations better optimize their websites, and in the case of non-profit charities, this means making sites easier for donors to donate, load faster, rank higher in search engines, and providing more accurate analytics data which is vital to decision making.

The Offer

Starting now and until the end of the year, ObservePoint is pleased to offer a complementary <a href="http://www.observepoint.com/website-monitoring-and-website-audit-pricing.php”>SiteAudit Pro account for the use of any web analyst performing work for a non-profit charity. Because many of these charities are so limited on resources, we want to help those in the web analytics community do more good by providing the free use of SiteAudit for 2011.

What’s included?

A SiteAudit Pro account includes

• 100,000 Pages of auditing every month
• Unlimited domains (for regional or local websites of one charitable non-profit)
• 3 Users (for dividing work with a team)
• Use of the
SiteAudit Plugin to unlock more advanced features

If you or someone you know works for, represents, or knows of of a charitable non-profit that could benefit from SiteAudit in 2011, please email us directly, phone us, send a note via courier pigeon, or just use the form on this page.

Apply for a SiteAudit account for your charity


2011: Let’s make it better, together

We’d also like to call out to all in the analytics community to consider volunteering some of your time and/or services this upcoming year for the benefit of any charitable non-profits that is important to you. If you are interested in donating your time or services, you can either leave your contact info in a comment below, or you may contact us directly. And don’t forget to check out the Analysis Exchange.

Learn more about ObservePoint Charitable Giving and upcoming events.

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Mobile web usage highest in Asia and Africa

Filed Under (Website Monitoring) by admin on 23-11-2010

<img alt="Mobile web" src="http://www.website-monitoring.eu/wp-content/plugins/wp-o-matic/cache/9a5e6_5201264461_a09035d8ba_o.jpg” title=”Mobile web” class=”right” width=”150″ height=”111″ />We increasingly access the Web from our mobile phones, especially now that the rise of smartphones is making it easier than ever to get a decent web experience on the small screen.

However, the highest share of mobile web usage isn’t in the most developed nations, but rather in the developing nations of the world.

The situation worldwide, by region

It’s important to note that these numbers are averages. Individual countries can and do differ greatly, as you’ll see further down.

<img alt="Mobile web usage per region worldwide" src="http://www.website-monitoring.eu/wp-content/plugins/wp-o-matic/cache/2041c_5201264559_2d09789b0c_o.png” title=”Mobile web usage per region worldwide” class=”alignnone” width=”580″ height=”300″ />

It is a bit ironic that mobile web usage is, relatively speaking, lower in Europe and North America than in much of Asia and Africa. At least when you consider all the attention that Android, iPhone, and smartphones in general are getting over here.

Worldwide, mobile makes up 3.81% of web usage according to StatCounter.

And just to clarify, with the mobile Web we mean the Web accessed from mobile devices (usually phones). The numbers in this article are for the month of October, 2010, and all come from StatCounter, based on visitor statistics from more than three million websites.

Some standout countries

Both Asia and Africa are big places, so let’s look closer at which specific countries are lifting the averages in those regions.

  • Several African countries have in excess of 20% of web usage coming from mobiles. Nigeria, for example, has just over 25%, Sudan just over 22%. But they don’t match Chad, which has close to 29% mobile web usage. In addition to these, there are several countries with just under 20% mobile web usage, for example Kenya.
  • High mobile web usage is not uniform in any way across Africa. There are several countries with mobile web usage far below 10%.
  • Several Asian countries, like India, Indonesia, Cambodia, Turkmenistan and Bangladesh, hover around 15% mobile web usage.
  • Nokia phones dominate in these countries. In every single one where mobile web usage makes up an unusually high share, Nokia’s Symbian OS completely dominates. In some countries more than 90% of the mobile web traffic comes from Symbian phones. In others, it has a more “modest” market share of 60-80%. After that are usually phones from Sony Ericsson and Samsung. Smartphones sporting Android, iOS or RIM’s Blackberry have tiny market shares in these countries.
  • One exception to the above point: Indonesia, where RIM’s Blackberry accounts for more than 31% of the mobile web traffic. But it’s still second to Nokia’s Symbian.

Why it looks like this

The reason these countries have such high mobile web usage compared to desktop web usage (for lack of a better name) is very much a result of economics. A large portion of the population won’t have access to the means needed for a computer and Internet access.

A relatively cheap mobile phone (most often from Nokia, as we have seen) will then be a much more realistic option, and it therefore becomes the way to reach the Web for many. It’s either that or no web access at all, so it’s a matter of necessity.

So that’s why mobile makes up such an unusually large portion of the web traffic in some countries. It’s not a matter of being on the cutting edge. Even in Japan, arguably the most advanced country on the planet when it comes to mobile phones, mobile only makes up 2.17% of web traffic.

<img src="http://www.website-monitoring.eu/wp-content/plugins/wp-o-matic/cache/55142_9GLMZ3N91dU” height=”1″ width=”1″ />
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